Customer Relationship Officer
- Andheri (E) - Chandivali
- 1 - 2 Years
- FULL TIME
Job Status: ( OPEN ) -
Description
Company Website : https://www.concentrix.com/
Concentrix, a business services company, is a subsidiary of SYNNEX Corporation . Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Fremont, CA. Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.. Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents.On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016
|
Process |
IndusInd (Voice) - Banking Collections |
|
Gender |
Male / Female |
|
About Process |
Making collection call to existing customers |
|
Title |
CSR |
|
Requirement |
Good Communication skills: Fluency, Grammar & Neutral Accent (B28 High) |
|
Basic Computer Knowledge required |
|
|
Education |
HSC / Graduates with minimum 12 months of any experience |
|
No BE/CA/MBA/Doctors/B.Sc IT |
|
|
Shift timings |
9 hours between 8am to 9pm |
|
Transport Boundaries |
NA |
|
Transport Facility |
NA |
|
Salary Range |
13,800 (Net) |
|
16,000 to 18,000 (Net) if candidate is DRA certified |
|
|
Good incentives |
|
|
Weekly Off |
1 Rotational off (6 days working) |
|
Age |
Between 18 years to 40 years |
|
Work Description |
Voice |
|
USP |
Brand, Salary, Career opportunities, IJP, 2 weekly offs |
|
Rounds of Interview |
HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
|
VNA (3 score required) |
|
|
Operations (Check stability & knowledge, discuss salary, Checks communication) |
|
|
Documents |
Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) / Relieving document / Resignation acceptance |
|
Clawback |
90 days |
|
Process |
White Hat Junior - Customer Relationship Officer (India) |
|
Gender |
Male / Female |
|
About Process |
Provide customer service to Customers |
|
Prepare report accordingly |
|
|
Requirement |
Good Communication skills: Fluency, Grammar & Neutral Accent (B28 High) |
|
Basic Computer Knowledge required |
|
|
Education |
HSC or Graduate Fresher / Experienced can apply |
|
No BE/CA/MBA/Doctors/B.Sc IT |
|
|
Shift timings |
9 hours between 9am to 8pm |
|
Transport Boundaries |
Churchgate / Virar / Thane |
|
Transport Facility |
NA |
|
Salary Range |
13,000 - 13,800 (Net) |
|
Basic incentives |
|
|
Weekly Off |
1 Rotational off (6 days working) |
|
Age |
Between 18 years to 38 years |
|
Work Description |
Voice |
|
USP |
Brand, Salary, Career opportunities, IJP, Job Security |
|
Rounds of Interview |
HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
|
Versant (4 score required) |
|
|
Operations (Check stability & knowledge, discuss salary, Checks communication) |
|
|
Documents |
Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) / Relieving document / Resignation acceptance |
|
Clawback |
90 days |