Job Details

Trainer

  • Thane
  • 2 - 5 Years
  • FULL TIME
Posted Date: 2020-09-17
Job Status: ( OPEN ) -

Description

   Company Website : http://www.fcsbpo.com/

For over 25 years, First Credit Services, Inc. (FCS) has remained a leading provider of business process outsourcing, A/R management, and debt collection services for many

of the most recognized brands serving consumers throughout the United States.

First Credit Services is integrated with dozens of software companies who already service many of our existing business partners.

FCS has brought effective first and third party collection solutions to over 4,500 clients across the United States.

FCS is certified by the National Minority Supplier Development Council (NMSDC) and serve a broad group of Fortune 500 companies.

 

About Process

Conduct NHT batches for multiple process and manage OJT

Prepare or modify training content, TNI,PKT completion and KRA/KPI

Creating contents for training / Dashboard preparation

Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process

Train the associates for objection handling as well as other aspects

Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery

Create and / or manage the mechanism of certification of employees at all levels within the account

Create and Update Process Documents, Training Collaterals, Databases and Trackers

Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects

Thoughput Calculation & FAP

Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities

 

Requirement

Excellent communication skills required (B29)

Proficiency in MS-Office, PowerPoint

 

Education

Graduate with minimum 2 years of experience as Trainer on papers

Candidates should have experience in US Collection International Bpo only

 

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