Trainer
- Thane
- 2 - 5 Years
- FULL TIME
Job Status: ( OPEN ) -
Description
Company Website : http://www.fcsbpo.com/
For over 25 years, First Credit Services, Inc. (FCS) has remained a leading provider of business process outsourcing, A/R management, and debt collection services for many |
of the most recognized brands serving consumers throughout the United States. |
First Credit Services is integrated with dozens of software companies who already service many of our existing business partners. |
FCS has brought effective first and third party collection solutions to over 4,500 clients across the United States. |
FCS is certified by the National Minority Supplier Development Council (NMSDC) and serve a broad group of Fortune 500 companies. |
About Process |
Conduct NHT batches for multiple process and manage OJT |
Prepare or modify training content, TNI,PKT completion and KRA/KPI |
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Creating contents for training / Dashboard preparation |
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Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process |
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Train the associates for objection handling as well as other aspects |
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Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery |
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Create and / or manage the mechanism of certification of employees at all levels within the account |
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Create and Update Process Documents, Training Collaterals, Databases and Trackers |
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Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects |
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Thoughput Calculation & FAP |
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Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities |
Requirement |
Excellent communication skills required (B29) |
Proficiency in MS-Office, PowerPoint |
Education |
Graduate with minimum 2 years of experience as Trainer on papers |
Candidates should have experience in US Collection International Bpo only |