Customer Service Associate
- Kanjurmarg
- 2-4 Years
- WFH / WFO - ( ALTERNATE SHIFTS)
Job Status: ( OPEN ) TO BE CLOSE URGENTLY
Description
Pepperfry is India’s No. 1 Online Furniture Pepperfry won the Red Herring Top 100 Asia Award in 2012 Pepperfry.com follows a managed marketplace model. In this model, the orders are dispatch directly from the vendor to the customer. It works in close association with more than 1000 merchant partner to offer a huge range & offers 45000 products from over 200+ brands
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Process |
Escalation Queries – Social Media (Chat / Email) |
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Gender |
Male / Female |
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About Process |
Manage Irate Customers and their Escalations / Complaints - Regarding Products / Services generated through social media |
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Requirement |
Excellent Written & Verbal Communication Skills (B29 - Voice Select) |
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Tying speed should be minimum 30 w.p.m with 90% accuracy |
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Basic Computer Knowledge required |
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Education |
HSC / Graduate with minimum 12 months of experience in handling escalation calls |
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Candidate should be from Hospitality / Airlines / Ecommerce background ONLY |
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No BE/CA/MBA/Doctors/B.Sc IT |
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Shift timings |
9 Hours shift between 9am to 8pm |
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Transport Boundaries |
Mulund / Bhandup / Andheri (E) / Chembur (Candidates staying within 7 - 8 Kms radius) |
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Transport Facility |
No Transport facility |
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Salary Range |
20,000 to 29,000 (Net) flat |
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Basic Incentives |
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Weekly Off |
6 Days working (Any 1 off during weekday, Weekend compulsory working) |
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Age |
19 to 25 years |
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Work Description |
Customer Service (Voice) |
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USP |
Brand, Non BPO, E-commerce, Day shift, Salary |
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Rounds of Interview |
Grammar & Essay writing Test |
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HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
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Communication / Soft Skill Check (Check Communication & Customer Service Skills) |
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Chat Test / Situation |
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Operations (Check stability & discuss salary) |
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Manager Round (Check stability & discuss salary) |
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Documents |
Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents / Resignation acceptance (With Stamp) from Current & Previous Employer |
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Clawback |
90 Days |