Job Details

CSR - Tata Tele Services & ABC Requirements (Voice)

  • Malad
  • 1 - 2 Years
  • FULL TIME
Posted Date: 2020-09-17
Job Status: OPEN

Description

 

Company Website : https://www.concentrix.com/

 

Concentrix, a business services company, is a subsidiary of SYNNEX Corporation

Its parent, SYNNEX sits at number 198 on the Fortune 500 listing

Concentrix is headquartered in Fremont, CA.

Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,

Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006

Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents

On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016

 

   Process - 1 

TTS (Tata TeleServices) - Broadband Services - L1 / L2

     Gender

Male / Female

 About Process

Customer Service + Upselling + Follow-up calls to interested buyers

       Title

CSR

  Requirement

Good Communication skills: Fluency, Grammar & Neutral Accent (B28 High)

Basic Computer Knowledge required

  Education

Graduate Fresher / Experienced

No BE/CA/MBA/Doctors/B.Sc IT

     Age

Between 18 years to 45 years

   Work Description

Voice

     USP

Brand, Salary, Career opportunities, IJP

 Rounds of   Interview

HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)

Versant

Operations (Check stability & knowledge, discuss salary, Checks communication)

    Documents

Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) / Relieving document / Resignation acceptance

    Clawback

90 days

    Process - 2

Aditya Birla - Capital (Voice)

      Gender

Male / Female

  About Process

Customer Service + Upselling related to Aditya Birla Financial products

       Title

CSR

    Requirement

Good Communication skills: Fluency, Grammar & Neutral Accent (B28 High)

Basic Computer Knowledge required

      Education

HSC / Graduates with minimum 6 months of Email Process experience (Domestic / International)

No BE/CA/MBA/Doctors/B.Sc IT

       Age

Between 18 years to 45 years

    Work Description

Voice

       USP

Brand, Salary, Career opportunities, IJP

  Rounds of  Interview

HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)

VNA (3.5 score required)

Operations (Check stability & knowledge, discuss salary, Checks communication)

  Documents

Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) / Relieving document / Resignation acceptance

  Clawback

90 days

 

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